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Frequently Asked Questions Frequently Asked Questions

1. Making order
2. About our products
3. Delivery
4. Legality
5. Customs
6. Guarantee
7. Non-disclosure

Making order

How can I make an order?
On the Home page you will find all the available brands. Select a brand and click on it. This will take you to the selected brand family page. Then click on the flavor of your choice. It will be automatically added to your shopping cart. If you want to buy more than one brand or style just select another brand from the Catalog column and repeat the process. When you are done click "Checkout". You will be taken to Secure Server and you should enter the required information. After that click "Checkout". At this point your credit card information is checked and u will receive an order confirmation at your e-mail address.

What payment methods are acceptable?
You can pay only by Credit Card.

Is there a maximum order?
No. The quantity of cigarettes that can be purchased at Cheap-24h.com is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur.

How can I find out my order status?
After you've placed your order at Cheap-24h.com you will be automatically notified by E-mail when we approve and ship your order. Please, notice that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and / or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order.

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About our products

Are the cigarettes sold at Cheap-24h.com first choice?
The cigarettes sold at Cheap-24h.com are of the highest quality available on the market. We sell brands made in Europe.

Do you sell other brands of cigarettes?
Not currently. The only brands we sell are shown on the Home page.

Is there any difference between the white filter and the brown filter Marlboro Lights?
Yes. The first are made to match the taste of American smokers while the second are suited to European tastes. Philip Morris does not provide any other information on this matter. According to smokers (and suggestions), the "white filters" may be slightly stronger. There is only one way to find out. Try them!

Will you be offering other brands in the future?
Yes. The number and type of available brands may change in time.

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Delivery

Are there countries to which you do not deliver?
Yes. The cigarettes sold at Cheap-24h.com can be purchased only from the countries shown in the "country list" at the order form.

Why can't you send me a single parcel containing more cartons?
Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.

If I make an order Saturday, when my order will be sent?
Usually, your order is processed in 24 hours. Orders received on Saturdays are sent on the first working day following reception (Sundays and public holidays).

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Is it legal to resell cigarettes ordered from Cheap-24h.com ?
No. This is against the law in any country of the world.

Is it illegal to order a large quantity of cigarettes, for example, 50 cartons?
The quantity of cigarettes that can be purchased at Cheap-24h.com is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur if their intention is to resell "duty free" cigarettes. It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities.

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Customs

Do you guarantee that no duty will be paid worldwide?
We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards. In the USA, parcels containing 200 cigarettes are exempted from taxes.

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Guarantee

Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?
You will get a refund for the order in case if the parcel is returned to us minus shipping fees. Cheap-24h.com is not responsible for the parcels seized on the territory of your country.

Can I withdraw the order placed with your online store?
You can withdraw your order within 24 hours of its placement.

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Non-disclosure

Does Cheap-24h.com use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities?
We do not sell or rent your personal information to others. The information provided to us as a result of your online purchase, such as your name, E-mail address, phone number(s) and point of delivery or forwarding address are only used for shipping.

Does Cheap-24h.com store information on who bought cigarettes online on files?
No, we don't store this information.

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